Leveringspolitik

Shipping Policy (Versandrichtlinie)

Thank you for choosing our products.

This Shipping Policy explains how we process and ship orders, the countries and regions we deliver to, estimated delivery times, shipment tracking, delivery delays, and other matters related to shipping and delivery.

We make reasonable efforts to process and deliver your orders promptly and securely.

Nothing in this Shipping Policy excludes or limits any mandatory statutory rights to which consumers are entitled under applicable law.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

The countries and regions available for delivery may vary depending on the type of product, inventory availability, warehouse location, and specific logistics conditions.

If you wish to have an order delivered to a country that is not listed above, please contact us by email before placing your order to confirm whether delivery can be arranged.

2. Shipping Costs

For countries and regions currently supported, we generally provide free standard shipping.

The shipping costs applicable to a specific order, if any, will be displayed at checkout before you submit your order.

We will select an appropriate shipping provider based on the delivery destination, inventory availability, warehouse location, and available transportation routes.

Depending on the specific order, we may use shipping providers such as:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other suitable shipping providers

We may change the shipping provider or select another appropriate carrier depending on actual logistics conditions.

If the customer is required to pay shipping or other transportation costs for a particular order, we will clearly inform the customer of such costs before the order is submitted, to the extent required by law.

3. Order Processing Time

After an order has been confirmed, we generally require 3–5 business days to process the order and prepare it for shipment.

Normal order processing takes place:

Monday through Friday, excluding public holidays.

Order processing may take longer under circumstances including:

  • Public holidays;

  • Seasonal periods or major promotional campaigns;

  • Significant increases in order volume;

  • Inventory adjustments;

  • Warehouse operating conditions;

  • Unforeseen technical or logistics issues.

We will always make reasonable efforts to process your order as quickly as possible.

4. Estimated Delivery Time

After the order has been handed over to the shipping provider, standard transportation is generally estimated to take 5–8 business days.

Estimated Shipping Stage Time
Order processing 3–5 business days
Transportation after dispatch 5–8 business days
Total estimated delivery time Approximately 8–13 business days
Standard shipping Free

The delivery times stated above are estimated delivery times. Unless expressly agreed otherwise, they do not constitute a guaranteed delivery date.

Actual delivery times may be affected by factors including:

  • Delivery address;

  • Shipping provider's transportation arrangements;

  • Customs or border processing;

  • Local delivery conditions;

  • Public holidays;

  • Extreme weather;

  • High shipping volumes;

  • Force majeure;

  • Other circumstances beyond our reasonable control.

If applicable law provides for a specific delivery deadline or grants consumers other rights relating to delivery times, the relevant statutory requirements shall apply.

5. Shipping Confirmation and Tracking

After your order has been shipped, we will generally send you a shipping confirmation by email.

Where available, the shipping notification may include:

  • Shipping confirmation;

  • Tracking number;

  • Shipping provider information;

  • Shipment tracking information.

Tracking information is generally updated gradually after the package enters the shipping provider's system.

In some cases, it may take some time before tracking information first appears or is updated.

If your tracking information has not been updated for an extended period, you can contact us at:

Email: troyvourvas895@gmail.com

To help us investigate the shipment quickly, please provide your order number whenever possible.

6. Delivery Delays

We make reasonable efforts to process and ship orders within the estimated delivery period published on our website. However, delays may still occur during transportation.

Possible causes of delivery delays include:

  • High shipping volumes;

  • Public holidays;

  • Major promotional campaigns;

  • Customs inspections;

  • Extreme weather;

  • Local delivery issues;

  • Changes in the shipping provider's operations;

  • Traffic or transportation restrictions;

  • Force majeure;

  • Other circumstances beyond our reasonable control.

If your order has significantly exceeded the estimated delivery period and you have not received it, please contact us promptly.

We will check the shipment status based on the available information and, where reasonably possible, assist you in communicating with the shipping provider.

7. Delivery Address and Order Changes

7.1 Changes Before Shipment

As long as your order has not entered the shipping preparation stage or been handed over to the shipping provider, you may contact us by email to request:

  • A change of delivery address;

  • A change of telephone number;

  • Correction of certain order information;

  • Order cancellation.

Please contact us as soon as possible, as changes may no longer be possible once the order has entered processing or the shipping process.

We will make reasonable efforts to accommodate your request based on the actual status of the order, but we cannot guarantee that every requested change can be completed successfully.

7.2 Changes After Shipment

Once an order has been handed over to the shipping provider, it is generally not possible to directly change the delivery address or cancel the shipment.

If a package cannot be delivered, requires another delivery attempt, or is returned because the customer provided an incorrect or incomplete delivery address or incorrect contact information, we will contact the customer to discuss the appropriate next steps.

If additional shipping costs arise for reasons attributable to the customer, such costs will be handled based on the specific circumstances and applicable law.

Consumers' statutory rights of withdrawal, refund rights, and other mandatory consumer rights remain unaffected.

8. Customs Duties, VAT, and Other Charges

Different destination countries may be subject to different tax and customs regulations.

Depending on the product type, order value, destination country, and applicable law, the following charges may potentially arise:

  • Import duties;

  • Import VAT;

  • Customs clearance charges;

  • Customs processing fees;

  • Other legally applicable charges.

Where applicable law requires such costs to be borne by the consumer, we will provide the relevant information to the extent required by law.

The specific customs and tax treatment may depend on the destination country, product type, and individual order circumstances.

Consumers should also familiarize themselves, where necessary, with the import and tax regulations applicable in their destination country.

9. Damaged Packages or Incorrect Products

If you receive a package with obvious transportation damage or discover that the product received clearly does not match your order, please contact us as soon as possible.

To help us process your request, please provide, where possible:

  • Order number;

  • Recipient's name;

  • Email address used when placing the order;

  • Tracking number;

  • Photos of the product;

  • Photos of the external packaging;

  • Description of the issue.

We will review the matter based on the order information, product information, and available shipping records.

Depending on the circumstances and applicable law, we will provide an appropriate solution.

Any statutory rights consumers may have due to defective products, transportation damage, or incorrect delivery are not restricted by this Shipping Policy.

10. Lost Packages

If your tracking information indicates that a package may have been lost or that there is an abnormality during transportation, please contact us promptly.

We will investigate the matter based on the tracking information, information provided by the shipping provider, and the relevant order records.

If it is confirmed that the delivery issue falls within the responsibility of us or the shipping provider under applicable law, we will provide an appropriate solution based on the specific circumstances and applicable legal requirements.

Consumers' statutory rights remain unaffected.

11. Failed Delivery

Delivery may fail for reasons including:

  • Incorrect delivery address;

  • Incorrect contact information;

  • Multiple unsuccessful delivery attempts;

  • Refusal by the customer to accept the package;

  • Other delivery problems attributable to the customer.

In such cases, we may contact you to determine the appropriate next steps, such as arranging another delivery attempt or returning the product.

If additional delivery costs arise for reasons attributable to the customer, such costs will be handled based on the specific circumstances and applicable law.

Nothing in this provision affects consumers' statutory right of withdrawal, refund rights, or other mandatory consumer rights.

12. Force Majeure

If events beyond our reasonable control occur, order processing or delivery may be affected.

Such circumstances may include:

  • Natural disasters;

  • Extreme weather conditions;

  • War or serious civil unrest;

  • Measures taken by government or administrative authorities;

  • Widespread transportation disruptions;

  • Serious logistics system failures;

  • Widespread network or communication failures;

  • Other events that cannot reasonably be foreseen or controlled.

In such circumstances, we will take reasonable and appropriate measures to minimize the impact on orders where possible.

Where circumstances permit, we will also provide consumers with important information regarding the status of their orders.

Mandatory statutory consumer rights and obligations remain unaffected.

13. Shipping Policy and Consumer Rights

This Shipping Policy is intended solely to explain our shipping and transportation arrangements.

Nothing in this policy is intended to exclude, restrict, or diminish any rights that consumers have under applicable law, particularly where such rights cannot legally be excluded or restricted.

If any provision of this Shipping Policy conflicts with mandatory consumer protection legislation, the applicable mandatory legal provisions shall prevail.

For additional information, please refer to the relevant policies on our website:

Withdrawal, Returns and Refunds:
Return and Refund Policy

Personal Information and Cookies:
Privacy Policy

Website Use, Orders and Payments:
Terms of Service / GTC

14. Contact Us

If you have any questions regarding your order, estimated delivery time, shipment tracking, delivery delays, damaged packages, or other shipping-related matters, please contact us:

Customer Service

Email: troyvourvas895@gmail.com

To help us process your request quickly, please provide the following information whenever possible:

  • Order number;

  • Tracking number;

  • Description of the issue.

Once we receive your email, we will review and process your request as soon as reasonably possible and provide assistance where appropriate.

Thank you for your understanding and trust.