Privacy Policy

We respect your privacy and are committed to explaining clearly and transparently how we handle your personal information when you visit and use our online store.

This Privacy Policy explains what information we may collect, why we collect it, when we may share it with other parties, and what rights you may have regarding your personal information.

This policy applies to information collected or provided when you visit our website, purchase products, create an account, contact customer service, or otherwise use our related services.

If applicable law grants you rights beyond those described in this Privacy Policy, nothing in this policy is intended to limit those statutory rights.

1. What Information May We Collect?

The information we collect depends on how you use our website and which services you use.

Contact Information

When you place an order or contact us, we may collect:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Other contact information that you voluntarily provide

Order and Purchase Information

During the shopping process, we may process:

• Products purchased

• Order number

• Purchase date

• Shipping and delivery information

• Return and exchange information

• Payment status

• Previous order information

Payment Information

Payments may be processed by third-party payment service providers. Depending on the payment method you choose, the relevant provider may process transaction details, payment status, and other information necessary to complete the payment.

When payment is handled by an external payment provider, we generally do not receive or store your complete bank card information.

Account Information

If you choose to create an account, we may process your username, password, account preferences, and other information associated with your account.

Communication Information

If you contact our customer service team, we may retain information that you voluntarily provide during the communication, including the content of your emails and other materials you submit.

Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address

• Browser type

• Operating system

• Device type

• Network information

• Date and time of access

• Pages and features you view or use

• Other technical information necessary to operate, maintain, and secure the website

2. How Do We Obtain Personal Information?

We may obtain personal information through the following methods.

Information Provided Directly by You

For example, when you:

• Create an account;

• Complete a purchase;

• Enter information during checkout;

• Contact customer service;

• Request a return or refund;

• Subscribe to relevant notifications;

• Or otherwise voluntarily provide information to us.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically.

Where permitted by law and depending on your settings or consent, this may occur through cookies, pixel tags, and similar technologies.

Information Received from Partners

To fulfill orders or provide related services, we may receive necessary information from payment providers, logistics companies, technology service providers, or other business partners.

3. How Do We Use Your Information?

We process personal information only for specific purposes and where we have an appropriate legal basis to do so.

Your information may be used for the following purposes:

Processing Orders

We may use relevant information to:

• Receive and process orders;

• Process payments;

• Arrange product delivery;

• Provide order status updates;

• Process returns and refunds;

• Handle product exchanges.

Customer Service

We may use the information you provide to respond to questions, investigate order-related issues, and assist you with matters relating to your purchases or other services.

Website Operation and Improvement

We may use technical and statistical information to maintain, secure, improve, and optimize our website, its functions, and the overall user experience.

Website Security and Abuse Prevention

Relevant information may be used to detect and prevent fraud, abuse, unauthorized access, and other activities that may harm our website, customers, or business.

Notifications and Marketing

Where permitted by applicable law, and where consent or another lawful basis is required, we may send you product information, promotional offers, or other commercial communications.

You may stop receiving marketing communications by using the unsubscribe option included in relevant marketing emails or by contacting us directly.

Compliance with Legal Obligations

Where required by law, we may process and retain relevant personal information to comply with applicable laws and regulations, accounting requirements, government requests, or legal proceedings. We may also process information when necessary to establish, exercise, or defend our legal rights.

4. Legal Bases for Processing Personal Information

Depending on the circumstances, our processing of personal information may be based on one or more of the following legal grounds:

• Processing is necessary to perform a contract with you, such as fulfilling your order;

• Processing is necessary for our legitimate interests, such as maintaining website security and preventing fraud or abuse;

• Processing is required by law;

• You have provided consent for the relevant processing, such as for certain marketing activities or cookies.

Where we process your personal information based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. When Do We Share Personal Information with Other Parties?

We do not sell your personal information in the ordinary course of our business.

However, in order to operate our online store and provide relevant services, we may need to share necessary information with certain service providers and business partners.

These parties may include:

• Payment service providers;

• Logistics and delivery companies;

• Website hosting and IT service providers;

• Customer service system providers;

• Data analytics and technology service providers;

• Service providers assisting with order processing;

• Legal or professional advisers where necessary.

Where applicable, we only provide the information reasonably necessary for the relevant party to perform the required service.

We may also disclose information where required by law, in response to a lawful request from a government authority, or where necessary to protect our legitimate rights and interests.

6. Shopify and Technology Service Providers

Our online store may operate on the Shopify platform. As a result, Shopify and related technology service providers may process certain personal information for website hosting, operation, security, payment processing, analytics, and other website functions.

Due to the nature of these services, your information may be processed or stored in countries or regions outside your country of residence.

Shopify's processing of personal information is also subject to its own privacy policy and applicable terms.

You can learn more about how Shopify handles personal information through the following page:

Shopify Privacy Policy

7. Cookies and Similar Technologies

We may use cookies and similar technologies for purposes including:

• Ensuring that the website operates properly;

• Remembering certain settings and preferences;

• Understanding how visitors use our website;

• Supporting relevant marketing activities where permitted by law.

Some cookies may be necessary for the website to function properly, while other cookies may depend on your choices or consent.

Where the website provides relevant functionality, you may manage your preferences through the available cookie settings.

8. Third-Party Websites and Links

Our website may contain links to third-party websites or services.

If you access another website through one of these links, your personal information will be subject to the privacy policy of the relevant third party.

We do not control how third-party websites process personal information and are not responsible for their privacy policies or information security practices.

9. Children's Personal Information

Our services are not specifically directed toward children.

Where prohibited or restricted by applicable law, we do not knowingly collect personal information from children.

If a parent or legal guardian believes that a child has provided us with personal information that should be deleted, they may contact us at zabriskiedebroah@gmail.com.

10. How Do We Protect Your Information?

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or other improper processing.

However, no electronic storage or transmission method can guarantee absolute security.

We therefore also recommend that you protect your account and login information appropriately and avoid sending sensitive information through insecure communication channels.

11. How Long Do We Retain Your Personal Information?

We do not retain personal information for longer than reasonably necessary for the purposes for which it is used, unless continued retention is required or permitted by applicable law.

The specific retention period may depend on factors such as:

• Whether you maintain an active account;

• Whether the information is still needed to fulfill an order;

• Whether there are legal or financial record-keeping obligations;

• Whether the information is required to resolve disputes;

• Whether there is another legitimate reason for retaining the information.

When personal information is no longer necessary, we will delete or anonymize it where reasonably practicable and appropriate.

12. Your Personal Information Rights

Depending on your location and the applicable data protection laws, you may have one or more of the following rights:

Right of Access

You may request information about whether we hold or process personal information relating to you and, where applicable, request access to that information.

Right to Rectification

If you believe that the personal information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.

Right to Erasure

Where the applicable legal requirements are met, you may request the deletion of your personal information.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict or limit the processing of your personal information.

Right to Data Portability

Where the legal requirements are satisfied, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format, or request that it be transmitted to another data controller.

Right to Object

In certain circumstances, you may object to our processing of your personal information, including processing based on legitimate interests.

Where applicable law permits, you may also object to the processing of your personal information for direct marketing purposes at any time.

13. How Can You Exercise Your Rights?

If you wish to exercise any applicable data protection rights or have questions about how we process your personal information, you can contact us at:

Email:
📧 zabriskiedebroah@gmail.com

To protect your information and prevent unauthorized requests, we may need to request reasonable information to verify your identity before processing certain requests.

We will handle your request within the applicable time period required by relevant data protection laws.

14. Complaints

If you believe that our processing of your personal information is inappropriate or unlawful, we encourage you to contact us first so that we have an opportunity to investigate and address your concerns.

You may also have the right, under applicable law, to lodge a complaint with the data protection authority or other competent supervisory authority in your country or region.

15. International Data Transfers

Some of our technology service providers or business partners may be located outside your country.

If personal information needs to be transferred outside the European Economic Area, the United Kingdom, or another jurisdiction recognized as providing an adequate level of data protection, we will use appropriate lawful transfer mechanisms where required by law.

These mechanisms may include the European Commission's Standard Contractual Clauses or other legally recognized data transfer mechanisms.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time if our services change, new features are introduced, or our data processing practices or applicable laws and regulations change.

The latest version will be published on our website.

If we make material changes, we will provide additional information or notice through appropriate means where required by applicable law.

17. Contact Us

If you have any questions about this Privacy Policy, our processing of personal information, or your data protection rights, please contact us at:

Customer Support

📧 zabriskiedebroah@gmail.com